Receptionist

Job description
Title: Receptionist
Location: Bugolobi, Kampala
Start date: 17th November 2025
Who we are:
DHL Domestic services is a courier company operating in Kampala and all other districts in Uganda. DHL Domestic will represent the superior choice in domestic express and logistics services for documents and heavy weight parcels. in fact, today we represent more POWER, more LOGISTICS and more SOLUTIONS for all weights to our valued clients.

Position Summary
DHL is seeking someone who is self-motivated, organized, and customer-focused receptionist to join our team. The ideal contact will be the first point of contact for our customers and couriers, ensuring smooth operations at the front desk and providing excellent customer service.

Primary Responsibilities;
• Answering inbound calls and responding to customer inquiries.
• Assisting with parcel drop-off, pickups and tracking queries
• Managing front desk operations and maintaining a clan reception area.
• Entering customer and parcel information into the system accurately.
• Handling customer complaints professionally and escalating when needed.
• Managing delivery documents, waybills and filing.

Requirements
1) Have a Bachelor’s degree from a credible university.
2) Excellent communication and interpersonal skills.
3) Professional appearance and attitude
4) Computer skills MS Word, Excel and PPT presentation preparation
5) Strong organizational and multitasking abilities
6) One year experience in related service is an added advantage.

Applications should be addressed to:
The Human Resource Manager,
DHL Domestic Services
Plot 23, Luthuli Avenue, Bugolobi
Po Box 11525, Kampala
Email to: admin@nte.co.ug.
Deadline: 21st November, 2025